Refund & Exchange Policy

We value our customers’ satisfaction. In case of any issue with your order, you may request a refund or exchange according to the terms outlined below.

Refund & Exchange Conditions

• The customer may request a refund or exchange if a product different from the ordered item is received.
• Refund or exchange requests must be submitted within 14 days from the delivery date, along with the original invoice.

Non-Returnable & Non-Exchangeable Items

• Products that are not sealed or have been opened.
• Discounted items or products purchased during promotions or clearance sales.

Refund & Exchange Process

Refund or exchange requests can be submitted by contacting us through:

• Phone / WhatsApp: 01034168314

Shipping Fees

• The store covers all shipping fees if the customer receives an incorrect product.
• If the customer requests a refund or exchange (provided the product is sealed), the customer will bear the shipping fees.

Processing Time

The expected processing and shipping time ranges from 2 to 4 business days.